Faq

1. How do I create an account on your website?

To create an account, click on "My Account" at the top right corner of the website. This will open the login page. Click on "Create account" and fill in your name, email address, and password. Creating an account allows you to view order history and save shipping addresses.
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Amazon Pay. Payment is processed through secure checkout to protect your information.
We offer free standard shipping on all orders over £50. For orders under £50, standard shipping costs £4.95. We also offer expedited shipping for an additional cost - express shipping is £9.95 and will arrive within 2-3 business days.
With our standard shipping method, orders typically arrive within 5-7 business days. Expedited shipping will reduce that time - express orders arrive within 2-3 days. Once your order ships, you will receive an email with tracking information to follow its progress.
If you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of receipt. Items must be unused with original tags still attached. For exchanges, please contact customer service so we can ensure you get the right size or product.
We apologize if your order arrived damaged. Please contact customer service right away and provide photos of the damage if possible. We will issue a prepaid return label to send the item back, and once received we will ship out a replacement product free of charge.
Once your order ships, you will receive an email with tracking information that you can use to follow its progress. You can also log into your account on our website and view order status and tracking there. If you have any trouble locating tracking details, contact customer service.
We periodically offer promo codes and sales that will be advertised on the website. First-time shoppers can use code NEWSHOPPER to get 10% off their purchase. And be sure to sign up for emails - we send exclusive discounts to subscribers only.
Absolutely. We use encryption and security measures to protect all customer data. Payment information is processed through secure checkout. Your personal details are never shared outside our company. You can shop with confidence knowing we value your privacy.
If you need any assistance or have questions about a product, you can contact our customer service team Monday to Friday 9am - 5pm at 020 7946 0014 or customersupport@polyformes.co.uk. We are happy to help with product details, ordering, returns, or any other questions.